Refund policy

2) Refund & Return Policy

Last updated: 06/28/2026

At SmartFlexora, your satisfaction matters. Because we work with fulfillment partners, most issues are resolved with a refund or replacement rather than a physical return. This policy explains your 30-day buyer protection.

1. Order Cancellations Orders can be canceled before they are shipped. Once an order has shipped, it can no longer be canceled, but it may qualify for buyer protection below. To request a cancellation, email support@smartflexora.com as soon as possible.

2. 30-Day Buyer Protection – Eligibility You are covered for a full refund or free replacement if, within 30 days of delivery, your order:

• arrived damaged or defective;
• was the wrong item;
• had items missing from the package;
• was not delivered within the estimated delivery window; or
• was lost in transit.

3. How to File a Claim Email support@smartflexora.com within 30 days of delivery (or, for non-delivery, within 30 days of the latest estimated delivery date) with your order number and, where applicable, photos or video of the issue or packaging. We review most claims within 2 business days.

4. Returns (only if requested by us) In most cases a physical return is not required. If we do ask you to return an item, we will provide instructions; for issues caused by us (damaged, defective, wrong item) we cover return shipping. Items should be unused and in original packaging where a return applies.

5. Refunds Approved refunds are issued to your original payment method within 5–10 business days after approval. Depending on your bank or card provider, it may take a few additional days to appear.

6. Non-Refundable Refunds may be declined for claims filed after the 30-day window, items damaged through misuse, or orders where delivery is confirmed and no issue is reported within the protection period.

7. Contact SmartFlexora — support@smartflexora.com · +1 (307) 274-4057 (Mon–Fri, 9:00 AM – 5:00 PM Mountain Time).