Refund policy

2) Refund & Return Policy

Last updated: 22 August 2026

At SmartFlexora, your satisfaction matters. This policy explains your 30-day buyer protection, your change-of-mind return rights, and the manufacturer warranty that applies to your product.

1. Order Cancellations Orders can be canceled before they are shipped. Once an order has shipped it can no longer be canceled, but it may qualify for buyer protection or a change-of-mind return below. To request a cancellation, email support@smartflexora.com as soon as possible.

2. 30-Day Buyer Protection – Eligibility You are covered for a full refund or free replacement if, within 30 days of delivery, your order:

  • arrived damaged or defective;
  • was the wrong item;
  • had items missing from the package;
  • was not delivered within the estimated delivery window; or
  • was lost in transit.

3. How to File a Claim Email support@smartflexora.com within 30 days of delivery (or, for non-delivery, within 30 days of the latest estimated delivery date) with your order number and, where applicable, photos or video of the issue or packaging. We review most claims within 2 business days.

4. Change-of-Mind Returns

KingSmith and WalkingPad products (treadmills, walking pads, rowing machines and accessories): Returns are accepted within 30 days of delivery in the original packaging. A 15% restocking fee applies to change-of-mind returns, and return shipping is at the customer's expense. Items purchased as a bundle must be returned together. Items delivered between 1 November and 31 December may be returned within 45 days.

All other products: Because these items ship directly from our fulfillment partners, change-of-mind returns are handled on a case-by-case basis — please contact us and we will do our best to help.

Change-of-mind returns do not apply where an item has been used beyond what is necessary to inspect it, or where original packaging is missing.

5. Manufacturer Warranty In addition to the buyer protection above, the following manufacturer warranties apply:

  • KingSmith and WalkingPad — 12-month limited warranty covering the motor, electronic controller, main frame and console.
  • RDX — 3-month warranty against manufacturing defects.
  • All other products — no separate manufacturer warranty; covered by our 30-day buyer protection.

Warranty claims are handled through support@smartflexora.com. Warranty cover excludes normal wear, damage from misuse, unauthorised modification, and commercial use unless expressly agreed.

6. Returns Requested by Us In many cases a physical return is not required. If we do ask you to return an item, we will provide instructions; for issues caused by us (damaged, defective, wrong item) we cover return shipping. Items should be unused and in original packaging where a return applies.

7. Refunds Approved refunds are issued to your original payment method within 5–10 business days after approval. Depending on your bank or card provider, it may take a few additional days to appear.

8. Non-Refundable Refunds may be declined for claims filed after the 30-day window, items damaged through misuse, or orders where delivery is confirmed and no issue is reported within the protection period.

9. Contact SmartFlexora — support@smartflexora.com · +1 (307) 274-4057 (Mon–Fri, 9:00 AM – 5:00 PM Eastern Time).