Refund policy

Return, Refund & Replacement Policy

Last Updated: May 14, 2026

Thank you for shopping with us. Customer satisfaction is important to us, and we aim to provide fair and transparent solutions for all orders.

1. Order Cancellations

Orders may be canceled only before they are processed or shipped.

Once an order has been shipped, cancellations are no longer possible.

Custom-made, print-on-demand, or personalized products may not be canceled once production has started.

2. Refund & Replacement Eligibility

Refunds or replacements may be offered under the following circumstances:

· The item arrived damaged or defective

· The wrong item was delivered

· Items are missing from the package

· The order was not delivered within the estimated delivery protection period

· The shipment was lost in transit

All claims must include sufficient proof, such as photos, videos, or carrier documentation where applicable.

3. Damaged or Defective Products

If your product arrives damaged or defective, you must contact us within 30 days of delivery.

To process your request, we may require:

· clear photos or videos of the product,

· visible evidence of the defect or damage,

· and your order number.

If approved, we may offer:

· a replacement,

· store credit,

· or a full refund.

Damage to outer packaging alone does not qualify for a refund if the product itself remains functional and undamaged.

4. Incorrect or Missing Items

If you receive an incorrect item or items are missing from your order, please contact us within 7 days of delivery.

Proof such as photographs of the received package and contents may be required before a replacement or refund can be approved.

5. Delivery Delays & Lost Packages

Orders may occasionally experience delays due to customs, carrier disruptions, weather conditions, or high shipping volume.

Refunds or replacements for delayed shipments may be issued if tracking remains inactive, stalled, or undelivered beyond:

· 45 days for U.S. shipments

· 60 days for international shipments

If tracking confirms delivery but the package was not received, we may require an official non-delivery statement from the shipping carrier before issuing a refund or replacement.

6. Returns and Responsibility

Due to the nature of our fulfillment process, customers are generally not required to return products unless specifically instructed.

Unauthorized returns may not be accepted or processed.

In some cases, U.S.-based warehouse items may require return approval before a refund or replacement is issued.

Customers are responsible for all return shipping costs unless the item was received damaged, defective, or incorrect due to our error. Original shipping charges are non-refundable.

7. Non-Refundable Situations

Refunds or replacements will not be provided for:

· buyer’s remorse,

· incorrect address provided by the customer,

· products ordered in the wrong size by the customer,

· delays caused by customs,

· or orders marked as delivered by the carrier without supporting non-delivery documentation.

We are not responsible for failed deliveries caused by inaccurate shipping information entered at checkout.

8. Refund Processing Time

Approved refunds are issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

9. Contact Information