Shipping policy
Shipping Policy
Last Updated: May 14, 2026
Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Processing Time
Orders are typically processed within 1–5 business days after payment confirmation.
Processing times may vary depending on:
· product availability,
· warehouse processing,
· order volume,
· and supplier handling times.
Orders are not processed on weekends or public holidays.
2. Shipping Time Estimates
Estimated delivery times:
|
Region |
Estimated Shipping Time |
|
United States |
5–15 business days |
Delivery times are estimates only and are not guaranteed.
3. Split Shipments
If your order contains multiple products, items may arrive in separate packages and at different times depending on supplier and warehouse availability.
4. Tracking Information
Once your order has shipped, tracking information will be sent via email.
Tracking updates may take several days to appear after shipment confirmation.
5. Customs, Duties & Import Taxes
International customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their country.
We are not responsible for delays caused by customs processing.
6. Incorrect Addresses
Customers are responsible for entering the correct shipping address at checkout.
We are not liable for orders shipped to incorrectly provided addresses.
If an address correction is needed, please contact us immediately before the order ships.
7. Delivery Delays
Shipping delays may occur due to:
· customs inspections,
· weather conditions,
· carrier issues,
· peak seasons,
· or global logistics disruptions.
We appreciate your patience during unforeseen delays.
8. Lost, Stolen, or Undeliverable Packages
If tracking indicates that a package was delivered, we are not responsible for stolen or missing packages after delivery confirmation.
Customers should contact the shipping carrier directly for delivery disputes.
If a package is returned due to failed delivery attempts or an incorrect address, additional shipping charges may apply.
9. Contact Information
For shipping-related inquiries, please contact:
SmartFlexora LLC
30 N Gould ST Ste N
Sheridan, WY 82801
United States
Email: support@smartflexora.com
Website: smartflexora.com