Shipping policy

1) Shipping Policy

Last updated: 22 August 2026

Thank you for shopping with SmartFlexora. This Shipping Policy explains how orders are processed, shipped and delivered. We currently ship within the United States only. We do not ship to Alaska, Hawaii or Puerto Rico.

1. Order Processing Orders are dispatched within 48 hours of payment confirmation on business days. Processing times may vary with product availability, order volume and supplier handling. Orders are not processed on weekends or public holidays.

2. Shipping Times & Cost

  • Free shipping on all U.S. orders.
  • Estimated delivery: 2–6 business days after dispatch.
  • Delivery times differ by product and by the warehouse an item ships from. The estimate shown on the product page applies to your order and takes precedence over the general range above.
  • Delivery times are estimates and may occasionally vary due to carrier delays or peak periods.

3. Tracking Once your order ships you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking to update after dispatch.

4. Multiple Shipments Some orders contain items shipped from different warehouses or fulfillment partners and may arrive separately at no extra cost to you. You will receive tracking for each shipment. Where items in a bundle ship from the same warehouse, they are sent together wherever possible.

5. Large and Heavy Items Treadmills, walking pads and rowing machines are shipped as freight or oversized parcels. The carrier may contact you to arrange delivery. Please make sure the delivery address is accessible and that someone is available to receive the shipment.

6. Delays, Lost or Undeliverable Packages If a shipment is significantly delayed, lost in transit, or returned as undeliverable (for example, an incorrect or incomplete address), please contact us at support@smartflexora.com. We will help locate the package, arrange a re-ship, or issue a refund where appropriate (see our Refund & Return Policy). Please double-check your shipping address at checkout — we are not responsible for delivery to an address entered incorrectly.

7. Questions Email support@smartflexora.com or call +1 (307) 274-4057 (Mon–Fri, 9:00 AM – 5:00 PM Eastern Time).