Privacy policy

3) Privacy Policy

Last updated: 06/28/2026

SmartFlexora ("we", "us", "our") respects your privacy. This policy explains what we collect, how we use it, who we share it with, and your rights. The store is operated from Germany and serves customers in the United States.

1. Information We Collect

  • Order & contact data: name, shipping/billing address, email, phone, order details.
  • Payment data: processed by our payment providers; we do not store full card numbers.
  • Usage & device data: IP address, browser/device, pages viewed, and interactions, collected via cookies and similar technologies.

2. How We Use It To process and ship orders, provide customer support, prevent fraud, send service and (with consent) marketing emails, improve our store, and meet legal/tax obligations.

3. Cookies & Tracking We use essential cookies (cart, checkout) and, with your consent where required, analytics and advertising cookies. You can control cookies via your browser settings and our cookie banner.

4. Service Providers We Share Data With We share data only as needed with:

  • Shopify – e-commerce platform & hosting;
  • Shopify Payments and PayPal – payment processing;
  • Zendrop and fulfillment/shipping partners & carriers – to fulfill and deliver orders;
  • Meta Platforms (Facebook/Instagram Pixel & Conversions API) – advertising and measurement;
  • Microsoft Clarity – website analytics (heatmaps/session statistics);
  • Judge.me – product reviews;
  • AVADA – SEO tools;
  • Shopify Email / Forms – newsletter and contact forms. We do not sell your personal information.

5. International Transfers Your data may be processed in the United States and the European Union. Where required, transfers are protected by appropriate safeguards such as the EU Standard Contractual Clauses.

6. Data Retention We keep order and transaction data as long as necessary to provide our services and to meet legal and tax retention obligations (under German law, generally up to 10 years), after which it is deleted or anonymized.

7. Your Rights

  • EU/EEA/UK (GDPR): access, rectification, erasure, restriction, portability, objection, and the right to withdraw consent and to lodge a complaint with a supervisory authority.
  • California (CCPA/CPRA): right to know, delete, correct, and to opt out of "sale"/"sharing", without discrimination. To exercise any right, email support@smartflexora.com. We respond within the legally required time (generally up to 30–45 days).

8. Children Our store is not directed to children under 16, and we do not knowingly collect their data.

9. Security & Updates We use reasonable technical and organizational measures to protect your data. We may update this policy and will revise the "Last updated" date.

Contact: support@smartflexora.com · +1 (307) 274-4057