FAQ

Shipping

Where do you ship from?
All orders ship from within the United States.

How long does delivery take?
Most orders arrive in about 2–8 business days, depending on the item. You'll get a tracking link by email as soon as your order ships.

How much is shipping?
Shipping is free on all US orders.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. If you're not satisfied, email us and we'll help you start a return. Items should be in original, resellable condition.

How do I start a return?
Email support@smartflexora.com with your order number and we'll send you instructions.

Warranty

Our treadmills include a 12-month warranty. If anything goes wrong, reach out and we'll make it right.

Payments & Security

We accept Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay and Shop Pay. Every order goes through a secure, encrypted checkout.

Support

Questions before you buy? Our US-based support team is here to help at support@smartflexora.com — we typically reply within 24 hours.